SplitScout

Pro payments and refunds

Last updated: October 5, 2026

What you pay for

SplitScout Pro is a digital service. It costs $5 a month as a Ko-fi membership, or $49 once for a year. Payments are taken by Ko-fi through Stripe or PayPal; SplitScout never sees your card.

Pro switches on for the SplitScout account with the same email as the payment, usually within a minute. If there is no account with that email yet, it switches on the first time you sign in with it.

Pro starts right away

By paying you ask for Pro to start immediately, and you agree that once it is on your account the service has been delivered. Where the law gives you a right to withdraw from a purchase of digital services, you acknowledge that this right ends when Pro is switched on.

Cancelling

Cancel the monthly membership on Ko-fi at any time. Nothing more is charged after that, and Pro stays on until the end of the period you already paid for. A renewal that went through before you cancelled is not refunded.

When there is no refund

  • You changed your mind, or did not use Pro.
  • You forgot to cancel before a renewal.
  • The part of a month or a year you have not used yet.
  • You paid with an email that has no SplitScout account and never signed in with it.
  • A Pro feature works as described, but did not get you signed.

When there is one

  • You were charged twice for the same period.
  • You paid with the email you sign in with, Pro did not switch on, and we could not fix it after you told us.
  • The law where you live requires a refund regardless of these terms.

How to ask

Email hello@splitscout.com within 14 days of the payment, from the email you paid with, and include the Ko-fi transaction ID from your receipt and what went wrong. Requests after 14 days, or without the transaction ID, are not considered. An approved refund goes back through Ko-fi to the card or PayPal you paid with.

Refunds, disputes and founding spots

A refund, or a chargeback or PayPal dispute, ends Pro on the account straight away. If the payment made you a founding member, the spot and the badge go with it and are not given back if you pay again later. Please write to us before opening a dispute: it is faster for both sides.